Policies | Couture By Lolita
Thank you for visiting and shopping with Couture by Lolita
♥ Welcome to Couture by Lolita's Official Store. In our shop you will find gothic, vintage and nature inspired necklaces, earrings, bracelets, brooches, cufflinks, hair accessories, wedding bridal jewelry, unique gifts for special occasions and gift-giving.
Every single jewelry piece is made from hand in our home based studio and is a reflection of our heart. Our crystals are custom made for us by the best designers. Our hope is that you will find something in our shop that means as much to you as it has meant to us creating this jewelry and crystal collection.
Please feel free to email with any questions, or if you would like to inquire about a custom order. Thank you so much for stopping by :)
♥ We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all by immediate payment via PayPal or Direct Checkout through Etsy.
♥ We ship domestically and internationally via First Class Mail, but if you require other shipping options such as delivery confirmation, tracking or insurance, please contact us before you place your order so we may adjust your charges.
* Orders will ship within 14 Business Days excluding holidays from time of purchase.
* We offer rush shipping for an additional fee.
* INTERNATIONAL ORDERS: are shipped via first class international mail which does not include tracking, insurance or delivery confirmation. If you require other shipping options, please contact us before placing your order so that we can adjust your charges.
* Couture By Lolita is not responsible for lost or stolen items. If you would like to buy insurance, please inform.
Refunds and Exchanges
♥ Please note all sales are final as all of our pieces are custom made-to-order. Any cancellations of orders must be made less than 24 hours after purchase.
Couture By Lolita is not responsible for items lost in transit. However, as a shipping courtesy we extend the offer to make any repairs needed incurred one (1) week of receiving your merchandise.
We wish for all of our customers to be happy with their shopping experiences, and ask if you have any concerns with your purchase, please send us a conversation or email so we may create a pleasant resolution for you.
Additional Policies and FAQs
♥ If you are interested in purchasing our items for wholesale, please contact us. Also custom orders for wedding parties are invited and may be designed to fit your preferred preference.